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Home Refund Policy
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Refund Policy

Terms and Conditions:

  • Customers have the right to request a refund within 14 days of purchasing a paid subscription.
  • Refunds are not provided after the 14-day period has expired.

Refund Process:

  • A refund request can be submitted by contacting customer support at info@myheal.com.ua or through the feedback form on our website.
  • The request should include the customer's name, email address, subscription purchase date, and reason for the refund.

Processing and Refund Terms:

  • Refund requests will be processed within 7 business days.
  • Refunds are issued to the same payment card used for the payment.

Exceptions and Exclusions:

  • Refunds are not provided if the customer has actively used the enhanced functionality during the subscription period.
  • Exceptional situations are considered on an individual basis.

Contact Information for Inquiries:

  • Refund requests should be sent to the email address: info@myheal.com.ua or through the feedback form on our website.

This policy is designed to ensure honesty and transparency in our customer relationships. We are always open to discussion and ready to consider individual situations.